Hotel Operation Level I

 

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the occupation. The contents of this program are in line with the occupational standard. Learners who successfully completed the Program will be qualified to work as a Hotelier with competencies elaborated in the respective OS. Graduates of the program will have the required qualification to work in the hotel industry sector in the field of hotel operation.

The prime objective of this training program is to equip the learners with the identified competences specified in the OS. Graduates are therefore expected to work in hotel sector in accordance with the performance criteria described in the OS.

Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following modules of competence –

CST HOP 2 01 0215   Applying Food and Beverage Skills in the Workplace

CST HOP 2 02 0215  Applying Hospitality Skills in the Workplace

CST HOP 2 03 0215   Operating and Monitoring Cellar Systems

CST HOP 2 04 0215   Developing and Updating Tourism Industry Knowledge

CST HOP 2 05 0215    Providing Room Service

CST HOP 2 06 0215   Providing Accommodation Reception Services

CST HOP 2 07 0215   Receiving and Processing Reservations

CST HOP 2 08 0215   Controlling Reservations or Operations Using a Computerized System

CST HOP 2 09 0215    Performing Office Procedures

CST HOP 2 10 0215    Providing Quality Customer Service

CST HOP 2 11 0215  Providing Club Reception Services

CST HOP 2 12 0215    Presenting Food

CST HOP 2 13 0215    Maintaining Financial Records

CST HOP 2 14 0215   Transporting and Storing Food in a Safe and Hygienic Manner

CST HOP 2 15 0215    Attending Gaming Machines

CST HOP 2 16 0215  Conducting basic workplace oral communication in a language Other than English

CST HOP 2 17 0215   Cleaning Public Area, Guest Rooms, Bathrooms and Toilets

CST HOP 2 18 0215      Developing Keyboard Skills

CST HOP 2 19 0215      Producing Simple Word Processed Documents

CST HOP 2 20 0215     Maintaining a Hard Floor Surface

CST HOP 2 21 0215     Working in team environment

CST HOP 2 22 0215     Developing Business practices

CST HOP 2 23 0215     Applying continues improvement process (Kaizen

CST HOP 2 24 0215      Participating in Workplace Communication

Duration of the TVET-Program

The Program will have duration of 1040 hours excluding the on-the-job practice or cooperative training time and Civic Education et al.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level II”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

Any citizen who meets the entry requirements under items 1.8 and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program are required to possess the requirements or directive of the Ministry of Education.

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the trainees in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with school-based lecture-discussion, simulation and actual practice. These modalities will be utilized before the trainees are exposed to the industry environment.

 

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the occupation. The contents of this program are in line with the occupational standard. Learners who successfully completed the Program will be qualified to work as a Hotelier with competencies elaborated in the respective OS. Graduates of the program will have the required qualification to work in the hotel industry sector in the field of hotel operation.

The prime objective of this training program is to equip the learners with the identified competences specified in the OS. Graduates are therefore expected to work in hotel sector in accordance with the performance criteria described in the OS.

Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following modules of competence –

CST HOP 2 01 0215   Applying Food and Beverage Skills in the Workplace

CST HOP 2 02 0215  Applying Hospitality Skills in the Workplace

CST HOP 2 03 0215   Operating and Monitoring Cellar Systems

CST HOP 2 04 0215   Developing and Updating Tourism Industry Knowledge

CST HOP 2 05 0215    Providing Room Service

CST HOP 2 06 0215   Providing Accommodation Reception Services

CST HOP 2 07 0215   Receiving and Processing Reservations

CST HOP 2 08 0215   Controlling Reservations or Operations Using a Computerized System

CST HOP 2 09 0215    Performing Office Procedures

CST HOP 2 10 0215    Providing Quality Customer Service

CST HOP 2 11 0215  Providing Club Reception Services

CST HOP 2 12 0215    Presenting Food

CST HOP 2 13 0215    Maintaining Financial Records

CST HOP 2 14 0215   Transporting and Storing Food in a Safe and Hygienic Manner

CST HOP 2 15 0215    Attending Gaming Machines

CST HOP 2 16 0215  Conducting basic workplace oral communication in a language Other than English

CST HOP 2 17 0215   Cleaning Public Area, Guest Rooms, Bathrooms and Toilets

CST HOP 2 18 0215      Developing Keyboard Skills

CST HOP 2 19 0215      Producing Simple Word Processed Documents

CST HOP 2 20 0215     Maintaining a Hard Floor Surface

CST HOP 2 21 0215     Working in team environment

CST HOP 2 22 0215     Developing Business practices

CST HOP 2 23 0215     Applying continues improvement process (Kaizen

CST HOP 2 24 0215      Participating in Workplace Communication

Duration of the TVET-Program

The Program will have duration of 1040 hours excluding the on-the-job practice or cooperative training time and Civic Education et al.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level II”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

Any citizen who meets the entry requirements under items 1.8 and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program are required to possess the requirements or directive of the Ministry of Education.

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the trainees in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with school-based lecture-discussion, simulation and actual practice. These modalities will be utilized before the trainees are exposed to the industry environment.