Front Office Supervision Level IV

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the EOS. The contents of this program are in line with the Ethiopian Occupational Standard (EOS). Learners who successfully completed the Program will be qualified to work as a Front Office Supervision Level IV.

with competencies elaborated in the respective EOS. Graduates of the Program will have the required qualification to work in the Hotel Industry sector in the field of Front Office Supervision. The prime objective of this training program is to equip the learners with the identified competences specified in the EOS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence.

CST FOS4 01 0215   Lead and Manage People

CST FOS4 02 0215   Develop and Update Tourism Industry Knowledge

CST FOS4 03 0215   Access and Interpret Product Information

CST FOS4 04 0215   Control Reservations or Operations Using a Computerized System

CST FOS4 05 0215   Manage Finances within a Budget

CST FOS4 06 0215   Prepare and Monitor Budgets

CST FOS4 07 0215   Prepare Financial Reports

CST FOS4 08 0215   Roster Staff

CST FOS4 09 0215   Monitor Staff Performance

CST FOS4 10 0215   Provide Mentoring Support to Business Colleagues

CST FOS4 11 0215   Develop and Implement Operational Plans

CST FOS4 12 0215

   Communicate Electronically

CST FOS4 13 0215   Design Databases

CST FOS4 14 0215   Maintain System Integrity

CST FOS4 15 0215   Organize in-House Events or Functions

CST FOS4 16 0215

   Develop and Update Legal Knowledge Required for Business

Compliance

CST FOS4 17 0215     Plan and Organize Work

CST FOS4 18 0215     Migrate to New Technology

CST FOS4 19 0215     Establish Quality Standards

CST FOS4 20 0215

     Develop Individuals and Team

CST FOS4 21 0215     Utilize Specialized Communication Skills

CST FOS4 22 0215     Manage and Maintain Small/Medium Business Operations

Duration of the TVET-Program

The Program will have duration of 983-1023 hours including the on-the-job practice.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level IV”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

No special target group is assigned for the Program. Any citizen who meet the entry requirements and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program on are required to possess the following:

  • have completed 10th grade general education
  • ability to speak, read and understand English
  • computer literate
  • physically and mentally healthy
  • good moral character

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the learners in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with lecture-discussion, simulation and actual practice. These modalities will be utilized before the learners are exposed to the industry environment.

Organization of in-company training will be either/both industry attachment or Cooperative Training. The 270 hours of the program duration will be spent in-company training and it will only start after the learner successfully completed all the modules in this program.

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the EOS. The contents of this program are in line with the Ethiopian Occupational Standard (EOS). Learners who successfully completed the Program will be qualified to work as a Front Office Supervision Level IV.

with competencies elaborated in the respective EOS. Graduates of the Program will have the required qualification to work in the Hotel Industry sector in the field of Front Office Supervision. The prime objective of this training program is to equip the learners with the identified competences specified in the EOS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence.

CST FOS4 01 0215   Lead and Manage People

CST FOS4 02 0215   Develop and Update Tourism Industry Knowledge

CST FOS4 03 0215   Access and Interpret Product Information

CST FOS4 04 0215   Control Reservations or Operations Using a Computerized System

CST FOS4 05 0215   Manage Finances within a Budget

CST FOS4 06 0215   Prepare and Monitor Budgets

CST FOS4 07 0215   Prepare Financial Reports

CST FOS4 08 0215   Roster Staff

CST FOS4 09 0215   Monitor Staff Performance

CST FOS4 10 0215   Provide Mentoring Support to Business Colleagues

CST FOS4 11 0215   Develop and Implement Operational Plans

CST FOS4 12 0215   Communicate Electronically

CST FOS4 13 0215   Design Databases

CST FOS4 14 0215   Maintain System Integrity

CST FOS4 15 0215   Organize in-House Events or Functions

CST FOS4 16 0215   Develop and Update Legal Knowledge Required for Business

Compliance

CST FOS4 17 0215     Plan and Organize Work

CST FOS4 18 0215     Migrate to New Technology

CST FOS4 19 0215     Establish Quality Standards

CST FOS4 20 0215     Develop Individuals and Team

CST FOS4 21 0215     Utilize Specialized Communication Skills

CST FOS4 22 0215     Manage and Maintain Small/Medium Business Operations

Duration of the TVET-Program

The Program will have duration of 983-1023 hours including the on-the-job practice.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level IV”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

No special target group is assigned for the Program. Any citizen who meet the entry requirements and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program on are required to possess the following:

  • have completed 10th grade general education
  • ability to speak, read and understand English
  • computer literate
  • physically and mentally healthy
  • good moral character

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the learners in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with lecture-discussion, simulation and actual practice. These modalities will be utilized before the learners are exposed to the industry environment.

Organization of in-company training will be either/both industry attachment or Cooperative Training. The 270 hours of the program duration will be spent in-company training and it will only start after the learner successfully completed all the modules in this program.