Front Office Operation Level III

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the EOS. The contents of this program are in line with the Ethiopian Occupational Standard (EOS). Learners who successfully completed the Program will be qualified to work as a Front Office Operation Level III. 

with competencies elaborated in the respective EOS. Graduates of the Program will have the required qualification to work in the Hotel Industry sector in the field of Front Office Operation. The prime objective of this training program is to equip the learners with the identified competences specified in the EOS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence –

CST FOS3 01 0215    Coach Others in Job Skills

CST FOS3 02 0215    Provide and Coordinate Hospitality Service

CST FOS3 03 0215    Design and Produce Business Documents

CST FOS3 04 0215    Conduct Night Audit

CST FOS3 05 0215    Provide Visitor Information

CST FOS3 06 0215    Process Financial Transactions

CST FOS3 07 0215    Provide Accommodation Reception Services

CST FOS3 08 0215    Receive and Process Reservations

CST FOS3 09 0215    Control Reservations or Operations Using a Computerized

System

CST FOS3 10 0215     Maintain Financial Records

CST FOS3 11 0215     Deal with Conflict Situations

CST FOS3 12 0215     Address Protocol Requirements

CST FOS3 13 0215     Perform Office Procedures

CST FOS3 14 0215     Create and Use Databases

CST FOS3 15 0215     Produce Desktop Published Documents

CST FOS3 16 0215     Use Business Technology

CST FOS3 17 0215     Interpret Financial Information

CST FOS3 18 0215     Process Accounts Payable and Receivable

CST FOS3 19 0215     Apply First Aid

CST FOS3 20 0215     Contribute to Workplace Improvements

CST FOS3 21 0215     Originate and Develop a Concept

CST FOS3 22 0215     Develop Innovative Ideas at Work

CST FOS3 23 0215     Provide for the Safety of Persons at Risk

CST FOS3 24 0215     Monitor and Control Individual and Crowd Behavior

CST FOS3 25 0215     Sell Products and Services

CST FOS3 26 0215     Advise on Products and Services

CST FOS3 27 0215     Monitor Implementation of Work plan / Activities

CST FOS3 28 0215     Apply Quality Control

CST FOS3 29 0215     Lead Workplace Communication

CST FOS3 30 0215     Lead Small Teams

CST FOS3 31 0215     Improve Business Practice

Duration of the TVET-Program

The Program will have duration of 1209-1249 hours including the on-the-job practice.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is Level III”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

No special target group is assigned for the Program. Any citizen who meet the entry requirements and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program on are required to possess the following:

  • have completed 10th grade general education
  • ability to speak, read and understand English
  • computer literate
  • physically and mentally healthy
  • good moral character

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the learners in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with lecture-discussion, simulation and actual practice. These modalities will be utilized before the learners are exposed to the industry environment.

Organization of in-company training will be either/both industry attachment or Cooperative Training. The 267 hours of the program duration will be spent in-company training and it will only start after the learner successfully completed all the modules in this program.

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the EOS. The contents of this program are in line with the Ethiopian Occupational Standard (EOS). Learners who successfully completed the Program will be qualified to work as a Front Office Operation Level III. 

with competencies elaborated in the respective EOS. Graduates of the Program will have the required qualification to work in the Hotel Industry sector in the field of Front Office Operation. The prime objective of this training program is to equip the learners with the identified competences specified in the EOS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence –

CST FOS3 01 0215    Coach Others in Job Skills

CST FOS3 02 0215    Provide and Coordinate Hospitality Service

CST FOS3 03 0215    Design and Produce Business Documents

CST FOS3 04 0215    Conduct Night Audit

CST FOS3 05 0215    Provide Visitor Information

CST FOS3 06 0215    Process Financial Transactions

CST FOS3 07 0215    Provide Accommodation Reception Services

CST FOS3 08 0215    Receive and Process Reservations

CST FOS3 09 0215    Control Reservations or Operations Using a Computerized

System

CST FOS3 10 0215     Maintain Financial Records

CST FOS3 11 0215     Deal with Conflict Situations

CST FOS3 12 0215     Address Protocol Requirements

CST FOS3 13 0215     Perform Office Procedures

CST FOS3 14 0215     Create and Use Databases

CST FOS3 15 0215     Produce Desktop Published Documents

CST FOS3 16 0215     Use Business Technology

CST FOS3 17 0215     Interpret Financial Information

CST FOS3 18 0215     Process Accounts Payable and Receivable

CST FOS3 19 0215     Apply First Aid

CST FOS3 20 0215     Contribute to Workplace Improvements

CST FOS3 21 0215     Originate and Develop a Concept

CST FOS3 22 0215     Develop Innovative Ideas at Work

CST FOS3 23 0215     Provide for the Safety of Persons at Risk

CST FOS3 24 0215     Monitor and Control Individual and Crowd Behavior

CST FOS3 25 0215     Sell Products and Services

CST FOS3 26 0215     Advise on Products and Services

CST FOS3 27 0215     Monitor Implementation of Work plan / Activities

CST FOS3 28 0215     Apply Quality Control

CST FOS3 29 0215     Lead Workplace Communication

CST FOS3 30 0215     Lead Small Teams

CST FOS3 31 0215     Improve Business Practice

Duration of the TVET-Program

The Program will have duration of 1209-1249 hours including the on-the-job practice.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is Level III”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

No special target group is assigned for the Program. Any citizen who meet the entry requirements and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program on are required to possess the following:

  • have completed 10th grade general education
  • ability to speak, read and understand English
  • computer literate
  • physically and mentally healthy
  • good moral character

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the learners in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with lecture-discussion, simulation and actual practice. These modalities will be utilized before the learners are exposed to the industry environment.

Organization of in-company training will be either/both industry attachment or Cooperative Training. The 267 hours of the program duration will be spent in-company training and it will only start after the learner successfully completed all the modules in this program.