Customer Services/ ticketing & reservation Level II

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the occupation. The contents of this program are in line with the occupational standard. Learners who successfully completed the Program will be qualified to work as a ticketing agent   with competencies elaborated in the respective OS. Graduates of the program will have the required qualification to work in the aviation and tourism sector in the field of ticketing and reservation.

The prime objective of this training program is to equip the learners with the identified competences specified in the OS. Graduates are therefore expected to work in the aviation and tourism sector in accordance with the performance criteria described in the OS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence –

EAL CST2 01 02 15 Controlling Passenger reservations using a computerized system
EAL CST2 02 02 15 Constructing Passenger Air fares
EAL CST2 03 02 15 Selling products and services
EAL CST2 04 02 15 Appling quality procedures
EAL CST2 05 02 15 Using communication systems
EAL CST2 06 02 15 Capturing record into a records keeping system
EAL CST2 07 02 15 Maintaining control of record
EAL CST2 08 02 15 Working in a socially diverse environment
EAL CST2 09 02 15 Developing Business Practice
EAL CST2 10 02 15 Receiving and process reservations
EAL CST2 11 02 15 Participating In Workplace Communication
EAL CST2 12 02 15 Providing ticketing service

Duration of the TVET-Program

The Program will have duration of 488 hours excluding the on-the-job practice or cooperative training time and Civic Education et al.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level II”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

Any citizen who meets the entry requirements under items 1.7 and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program are required to possess the requirements or directive of the Ministry of Education.

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the trainees in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with school-based lecture-discussion, simulation and actual practice. These modalities will be utilized before the trainees are exposed to the industry environment.

The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the standard required by the occupation. The contents of this program are in line with the occupational standard. Learners who successfully completed the Program will be qualified to work as a ticketing agent   with competencies elaborated in the respective OS. Graduates of the program will have the required qualification to work in the aviation and tourism sector in the field of ticketing and reservation.

The prime objective of this training program is to equip the learners with the identified competences specified in the OS. Graduates are therefore expected to work in the aviation and tourism sector in accordance with the performance criteria described in the OS.

TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of competence –

EAL CST2 01 02 15 Controlling Passenger reservations using a computerized system
EAL CST2 02 02 15 Constructing Passenger Air fares
EAL CST2 03 02 15 Selling products and services
EAL CST2 04 02 15 Appling quality procedures
EAL CST2 05 02 15 Using communication systems
EAL CST2 06 02 15 Capturing record into a records keeping system
EAL CST2 07 02 15 Maintaining control of record
EAL CST2 08 02 15 Working in a socially diverse environment
EAL CST2 09 02 15 Developing Business Practice
EAL CST2 10 02 15 Receiving and process reservations
EAL CST2 11 02 15 Participating In Workplace Communication
EAL CST2 12 02 15 Providing ticketing service

Duration of the TVET-Program

The Program will have duration of 488 hours excluding the on-the-job practice or cooperative training time and Civic Education et al.

Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework (NTQF) the qualification of this specific TVET Program is “Level II”.

The learner can exit after successfully completing the Modules in one level and will be awarded the equivalent institutional certificate on the level completed. The learner can also exit after completing any one learning module. However, only certificate of attainment or attendance (this is institutional discretion) will be awarded.

Target Groups

Any citizen who meets the entry requirements under items 1.7 and capable of participating in the learning activities is entitled to take part in the Program.

Entry Requirements

The prospective participants of this program are required to possess the requirements or directive of the Ministry of Education.

Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of delivery is co-operative training. The TVET-institution and identified companies have forged an agreement to co-operate with regard to implementation of this program. The time spent by the trainees in the industry will give them enough exposure to the actual world of work and enable them to get hands-on experience.

The co-operative approach will be supported with school-based lecture-discussion, simulation and actual practice. These modalities will be utilized before the trainees are exposed to the industry environment.